Privacy Policy

Last updated: September 2026

Brightwater Plumbing & Civil (ACN 644 177 579, NSW Contractor Licence 453871C, "we", "us", "our") respects your privacy and is committed to protecting the personal information of visitors to bwpgroup.com.au and our clients. This policy explains what information we collect, how we use it, and your rights in relation to it.

Information we collect

When you request a quote, contact us, or message us through this website, WhatsApp, phone or email, we may collect your name, email address, phone number, postal or site address, and details about the project or enquiry you provide to us. If you browse our website, our hosting provider may automatically collect standard technical information such as your IP address, browser type and pages visited, used to operate and improve the site.

How we use your information

We use the information you provide to respond to enquiries and quote requests, deliver our civil, stormwater and plumbing services, communicate with you about your project, and meet our legal, accounting and insurance obligations. We do not sell or rent your personal information to third parties.

Sharing your information

We may share information with trusted third parties who help us run our business, such as our website hosting provider (GoDaddy), messaging services (WhatsApp), and mapping services (Google Maps), and where required by law, council or regulatory authorities in connection with civil and plumbing works. We take reasonable steps to ensure these parties protect your information appropriately.

Cookies and website analytics

Our website may use cookies or similar technologies to help it function correctly and to understand how visitors use the site. You can control or disable cookies through your browser settings.

Data security

We take reasonable steps to protect the personal information we hold from misuse, loss, and unauthorised access, using appropriate physical and electronic safeguards.

Your rights

You may ask us to access, correct or delete the personal information we hold about you by contacting us using the details below. We will respond to reasonable requests in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Brightwater Plumbing & Civil

PO Box 4027, Guildford West, NSW 2161

Email: info@bwpgroup.com.au

Phone: +61 427 199 854

We may update this Privacy Policy from time to time. Any changes will be posted on this page.